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After a little research into CRM for small business I’m pretty convinced that web-based CRM solutions hosted by the vendor as the best option. And who doesn’t love lists, so I decided to whip up a short list of reasons.

In the event you don’t know what CRM hosted software is let me give you a short definition: a hosted CRM solution run on the vendor’s machines and not yours, they are got at from a web interface or a desktop application.

Ok on to the list:

1. These solutions are lower in cost than customised, in-house solutions, and are easier to install and keep running.
2. Hosted CRM applications by and large come with all the high-end bells and whistles of an on-premises solution.
3. Hosted CRM is a flexible solution that allows a small business to subscribe to only the features they need, when they require them. This “pay as you go” system enables a small business to conform the CRM solution to their needs.
4. The perq of anytime, anywhere access to your Customer Relationship Management system from any web browser when necessary. This helps to facilitate the sales & marketing process in terms of accuracy, speed, and effectiveness.
5. On-the-road availability supports sales record keeping, lead generation and sales conversion.
6. Customer information is as safe and secure as anything you can come up with on your own.
7. Vendors make sure your data is available 24 hours a day, 365 days a year.
8. No fancy program to install & manage all you need is a standards-based web browser.
9. No team of techs to hire and manage or to outsource support then wonder if they are going to reply in a prompt manner.

That is the short list of reasons I recommend going with hosted CRM on-line. As always this is just a starting point and as ever your own due diligence is required.

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