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On September 18th, 2002, at 1:00 PM, InstantService and WebEx will host a thirty-five minute FREE cybercast with InstantService premier client Sony Online Entertainment (SOE). Thom Terrazas, Director of Customer Service at SOE, will discuss the benefits of incorporating online chat to their customer service offering.
The subject of online game has rarely been so easy to understand.
This cybercast will be the first in a series of cybercasts highlighting the partnership of WebEx and InstantService. To sign up for the cybercast, please go to http://www.instantservice.com/news/events.html. “InstantService online chat has revolutionized SOE’s ability to provide online customer service. Our EverQuest ® gamers love chat. We are receiving reports of 90% customer approval ratings.
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